Frequently Asked Questions (FAQ) | General Information

 

General Information

System Requirements

What browser version do I need to use?
Courses are to be viewed in a Google Chrome browser. If your default browser is not Google Chrome, download now for free.

Do I need additional software?
No. Everything you need is right at your fingertips as you log on and is included in the per module registration fee. All of the reading materials, assignments, and media you need are easily accessible from your computer screen as you log on. You will likely want to print out the articles and resources included in the module for later reference.

Can I use my smartphone?
The modules can be accessed on a tablet or a smartphone. However, we strongly recommend using a device with a full-size screen and keyboard for ease of use.

Navigating the LMS

Do I need a username and password to log in to the system?
Yes. When creating a new user account, you will need to provide an email address to use as your login ID and you will need to create a password.

How can I reset my password?
On the login page, click "Forgot your password". The system will ask you to enter your email address. Once you have entered your email address, click on "Submit". You should receive an email with steps on how to reset your password. Please follow these steps carefully.

Where can I find the online modules and how do I register for them?
To view a list of our online modules, please visit our Learning Catalog and browse our categories. 

Payment

What if I need to pay by check or a purchase order?
If you will need to pay by check or PO, please call (844)378-2464 or email the HelpDesk.
We will return your phone call or email within one business day.

Where can I locate my receipt? 

On the upper right hand corner, click on "My Account". Scroll down and click on "Order History". You can locate your order and click on the order number.

Additional Questions

I have a special need requiring accommodations to help me access and complete the module. What resources are available to me?                          The McCormick Institute for Early Childhood at National Louis University seeks to ensure that its programs are accessible to all persons. Students in need of special assistance or an accommodation regarding any of the course requirements as outlined above, the course objectives and/or course evaluation and assessment criteria, are advised to notify the McCormick Institute before beginning a module. The student and McCormick Institute staff member will discuss a resolution of the issue, which may or may not include an appropriate referral (e.g., a Writing Specialist; the Academic Accommodations Coordinator at the Office of Diversity, Access and Equity; or the Office of Student Affairs). Confidentiality will be maintained regarding a student’s special needs.